The intent of this post is to create a summary definition of roles required to adequately
manage an enterprise website. It is designed to be used in tandem with a RACI (Responsibility,
Accountability, Consultable, and Informed) document to provide a unified management
model for the web Infrastructure developed.
Each role is neither inclusive nor exclusive in that any one person can qualify for
more than one role, and more than one person can qualify for the same role, as long
as each role has been fulfilled adequately.
In a future post I will discuss the creation of a RACI document.
Roles
Database administrators are charged with controlling website data resources, and use
repeatable practices to ensure data availability, integrity and security, recover
corrupted data and eliminate data redundancy, as well as leverages tools to improve
database performance and efficiency.
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Application Administrator
Application Administrators are charged with installing, supporting, and maintaining
applications, and planning for and responding to service outages and other problems
including, but not limited to, troubleshooting end-user issues at the application
level.
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Server/Operating System Administrator
Server Administrators are charged with installing, supporting, and maintaining servers
and other systems, as well planning for and responding to server outages and other
problems including, but not limited to, troubleshooting Application Administration
issues at the Operating System level.
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User Account/Permissions Administrator
Account Administrators are charged with managing user accounts as well as permissions
for users within the system. This includes, but is not limited to, locking and unlocking
user accounts, as well as resetting passwords.
Hardware Administrators are charged with managing server hardware and resources. This
includes, but is not limited to, deployment of servers as well as troubleshooting
issues such as faulty hardware.
Network Administrators are charged with managing physical network resources such as
routers and switches and logical network resources such as firewall rules and IP settings.
This includes, but is not limited to, managing routing rules as well as troubleshooting
connectivity issues.
These roles were created in an attempt to define job responsibilities at an executive
level. A RACI document is then suggested as the next step to define what each
role entails at the management level.
